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FAQs

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SOUNDS

How do I install your sounds?
Each soundset comes with a Read Me PDF that details the correct way to install my soundsets.

How do I use your sounds?
Firstly, you need to be sure you have the correct softsynth or sample player necessary. Please read the information on the product page and note that the relevant synth is generally in the product title. All the synths I program sounds for are compatible with all DAW software.

Are there any restrictions on what types of music projects The Unfinished sounds can be used on?
No. You can use them on any music you are working on, including library music.

I’ve lost my The Unfinished sounds, what can I do?
Email me and I’ll make sure you get replacement sounds or fresh download links for your missing files. You do not need to provide proof of purchase, unless you have bought them from a 3rd party site.

I have a number of your soundsets and would like an upgrade to complete a bundle, what can I do?
Contact me and I will provide an upgrade price offer for you to consider. Upgrades are done “off site” as I do not currently run a customer account system.

Can I re-sell your sounds to a third party?
You cannot. If you think you have a special reason to do so, you may contact me to discuss it. If, for any reason, I choose to allow you to sell them, you must inform the buyer that they will not receive any support with their purchase from The Unfinished.

Do you create bespoke sounds for composers and artists?
Yes I do. Please see my Bespoke section and get in touch!

 

PAYMENT

Do The Unfinished sounds ever go on sale?
There are site-wide sales in the Summer and at Christmas, and occasionally at other times when the mood takes me! If you wish to kept abreast of any news of sales and discounts, I recommend signing up to my Newsletter.

Do you do educational discounts?
I currently do not, but if there is enough clamour for them that may be subject to change.

I cannot use Paypal, is there any other way to pay for your sounds?
At present there is not, no.

Can I get a refund?
It is possible in extreme circumstances or a genuine error has occurred. Refund requests will be treated on a case by case basis.

 

DOWNLOADS/INSTALLATION

My download isn’t working/I haven’t received my links?
Email me and I will correct any failures caused by my e-commerce platform.

How do I open/install multiple RAR/ZIP files?
Place the RAR/ZIP files you have downloaded into the folder you wish to have the sample library installed to. Then right click on whichever file has “part1” in its name and select Extract Here. This will automatically compile and install all the content from the necessary RAR or ZIP files. You can then delete the RAR/ZIP files, or move them to a storage drive for back-up.

 

Have a query that isn’t answered in the FAQs? Get in touch via my Contact page.